GUMTREE CUSTOMER SUPPORT ADVISORS (ext.)

Job Opening: Gumtree Customer Support Advisors (Mount Edgecombe)

Location: Mount Edgecombe
Campaign: Gumtree Customer Support
Profile Type: Dedicated Customer Support

Salary: R8,000.00
Start Date: 6TH of June 2026

Are you passionate about helping customers and delivering exceptional service? Join our Gumtree Customer Support team and become part of a fast-paced, customer-focused environment where your communication skills can make a real difference.

Role Purpose

As a Customer Service Advisor, you will support Gumtree users through email and live chat, assisting with account access, listings, payments, disputes, and general platform queries. You will play a key role in delivering fast, accurate, and empathetic support while maintaining a positive customer experience and protecting the Gumtree brand.

Key Responsibilities

• Handle customer queries via email and live chat
• Assist users with account access, listings, payments, disputes, and general platform support
• Use Salesforce and other support tools to manage and document customer cases
• Follow approved SOPs, knowledge articles, quality standards, and escalation processes
• Escalate complex or sensitive cases appropriately
• Maintain clear, professional written communication aligned with the Gumtree brand
• Protect customer information and adhere to GDPR and data protection requirements
• Identify recurring customer issues and share insights with Team Leaders and Support Teams

What We're Looking For

• Excellent written English with strong grammar and communication skills
• Professional, customer-focused, and empathetic approach
• High attention to detail and strong problem-solving ability
• Comfortable using CRM and case management systems
• Ability to manage multiple customer interactions accurately and efficiently
• Reliable, resilient, and quality-driven

Preferred Experience

• Customer service experience within email, chat, or digital support environments
• Experience supporting marketplace, e-commerce, classifieds, or online platforms
• Salesforce experience is advantageous
• Experience handling complaints, disputes, or account-related queries

Success in This Role Will Be Measured By

• Quality and compliance scores
• Response and resolution performance
• Customer satisfaction outcomes
• Escalation accuracy
• Attendance and schedule adherence
• Accurate case documentation

Why Join Us?

• Work with a globally recognised online marketplace
• Develop valuable customer service and digital support skills
• Be part of a supportive and collaborative team environment
• Opportunity for growth and career development

If you have a passion for customer service and enjoy helping people solve problems, we'd love to hear from you.

APPLY TODAY AND TAKE THE NEXT STEP IN YOUR CAREER!