Senior Operations Manager - Durban, South Africa

Senior Operations Manager

Location: Durban 
Employment Type: Full-Time
Department: Operations

About the Role

We are seeking a highly skilled and strategic Senior Operations Manager to lead operational performance, drive efficiency, and support business growth across our organisation. This role requires a strong leader with exceptional analytical ability, operational insight, and a passion for delivering results through people, processes, and innovation.

Key Responsibilities

• Oversee daily operational performance to ensure the achievement of service, quality, and productivity targets.

• Lead, mentor, and develop operational teams, fostering a culture of accountability, collaboration, and continuous improvement.

• Analyse performance metrics to identify gaps, trends, and opportunities for optimisation.

• Implement operational strategies, policies, and best practices that support organisational objectives.

• Drive workforce planning, scheduling, and capacity management to ensure optimal resource utilisation.

• Collaborate cross-functionally with HR, Training, Quality, and other departments to support operational excellence.

• Manage client relationships, ensuring service expectations are met and exceeded.

• Lead initiatives focused on process improvement, automation, and cost efficiency.

• Prepare and present operational reports to senior leadership.

• Ensure compliance with company policies, contractual requirements, and regulatory standards.

Qualifications & Experience

• Bachelor’s degree in business management, Operations, or a related field (preferred).

• 5–8 years’ proven experience in operations management, including leadership of large teams.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication, leadership, and stakeholder-management abilities.

• Demonstrated experience driving performance and supporting organisational growth.

• Proficiency in operational reporting and performance-management tools.

Key Competencies

• Strategic thinking and planning

• Strong leadership presence

• Process and workflow optimisation

• Data-driven decision-making

• Relationship management

• High level of resilience and adaptability

Why Join Us?

• Opportunity to lead and shape high-performing teams

• A supportive and dynamic environment

• Competitive compensation package

• Career growth within a fast-growing organisation